xray — Terms of Service

Effective Date: 2026-07-08
Operator: LLM Works LLC, a Tennessee limited liability company
Contact: support@llm-works.ai

1. Acceptance of Terms

By creating an account or using xray ("the Service"), you agree to these Terms of Service ("Terms") and to our Privacy Policy. If you do not agree, do not use the Service.

2. Description of Service

xray is a research and information-retrieval service. Given a research question, xray searches public sources, extracts and structures findings, tracks confidence, and returns cited results together with a per-user persistent knowledge graph. Sessions typically run over minutes to hours per query.

xray is a research tool. It returns publicly-available information, source citations, and structured analytical outputs. xray does not provide legal, medical, financial, tax, investment, or any other form of personalized professional advice. You are solely responsible for evaluating, verifying, and applying any outputs to your own decisions. No professional-client relationship is created by use of xray. For regulated decisions, consult a licensed professional in your jurisdiction.

3. Eligibility

You represent and warrant that you are at least 18 years of age. xray is not intended for and may not be used by individuals under 18. If we learn we have collected information from a user under 18, we will delete that information and terminate the account.

4. Accounts and Registration

You create an account by signing in via a supported identity provider (see Subprocessors for the current list). You are responsible for maintaining the security of your account and for all activity that occurs under it. Provide accurate registration information. Contact us promptly if you suspect unauthorized access.

5. Credits, Pricing, and Billing

xray is priced in credits, sold in prepaid packs at rates published on the Service. One research session consumes credits according to its budget setting (adjustable per query). Free credits granted at sign-up are consumed on the same basis as purchased credits.

Purchases are processed by a third-party payment processor (see Subprocessors). All prices are in U.S. dollars and exclude applicable taxes.

6. Refunds

Credit-pack purchases are non-refundable, except (a) where required by applicable law, or (b) where a chargeback or fraud reversal is processed by the payment provider. In case (b), your credit balance is reduced by the reversed amount and may go negative.

Free credits granted at sign-up have no cash value and are not refundable under any circumstances.

7. Service Availability

xray is provided on an "as-available" basis. We do not warrant uninterrupted or error-free operation. Planned maintenance, capacity constraints, and third-party dependencies (see §8) may temporarily affect availability.

8. Third-Party Dependencies and Force Majeure

xray relies on third-party services including but not limited to large-language-model APIs, search infrastructure, authentication providers, payment processing, and hosting infrastructure (see Subprocessors for the current list). Interruptions, degradations, price changes, or terms changes by any such third-party provider may affect the Service.

Force majeure. We are not liable for delay or failure in performance caused by events outside our reasonable control, including but not limited to outages of upstream AI-model, search, authentication, payment, or hosting providers, denial-of-service attacks, regulatory action, natural disasters, or acts of governmental authority. Nothing in this clause excuses your obligation to pay for Services already provided.

9. Acceptable Use

You may not use xray to:

• Violate applicable law or the rights of others
• Attempt to access accounts, data, or infrastructure without authorization
• Circumvent rate limits, credit accounting, or account restrictions
• Reverse-engineer, scrape, mirror, or resell the Service or its outputs beyond permitted use
• Submit queries designed to extract private personal information about third parties, or to facilitate targeted harassment, discrimination, or unlawful surveillance
• Submit queries or receive outputs relating to child sexual abuse material, or content that promotes violence against protected classes
• Interfere with the operation of the Service or with other users' use of the Service
• Use the Service to develop a directly competing research-agent product

You may not use xray to research, plan, execute, or facilitate:

• The creation, acquisition, or use of chemical, biological, radiological, nuclear (CBRN), or explosive weapons, or the synthesis of controlled substances
• Malware, ransomware, exploits, or offensive security tooling directed at systems you are not authorized to test
• Impersonation of real persons or organizations, non-consensual disclosure of identifying information, or coordinated inauthentic behavior
• Non-consensual intimate content, and any sexualized content involving minors (in addition to the CSAM prohibition above)
• Content instructing or encouraging self-harm, suicide, or eating disorders
• Fraud, money laundering, terrorism financing, sanctions evasion, or human trafficking

You may not use xray, or make xray outputs available to a downstream system, in any of the following high-risk contexts:

• Recruitment, candidate screening, performance evaluation, promotion, or termination decisions in employment
• Access, admission, or evaluation decisions in education or vocational training
• Creditworthiness assessment, credit scoring, or eligibility for essential private or public services (including insurance)
• Risk assessment or profiling by law enforcement
• Evaluation of visa, asylum, or border-control decisions
• Assisting a judicial authority in interpreting facts or law, or in applying the law to a set of facts
• Influencing the outcome of an election, referendum, or voting behaviour
• Biometric identification, categorization, or emotion recognition

These restrictions correspond to the high-risk categories defined in Annex III of the EU AI Act (Regulation (EU) 2024/1689) and apply regardless of the user's jurisdiction.

We may suspend or terminate accounts that we reasonably believe are engaged in abuse, fraud, or violation of these Terms, with or without prior notice.

We may refuse to process, filter, or truncate specific queries or outputs that we believe violate these Terms or applicable law. We do not commit to detecting every violation, and any refusal — or absence of refusal — does not waive our rights or your obligations under these Terms.

10. Data Ownership and Limited License

You own the queries you submit and the research outputs xray returns for you.

To operate the Service, you grant LLM Works LLC a limited, non-exclusive, worldwide, royalty-free license to store, process, transmit, and display your queries and outputs solely to (a) deliver the Service to you, (b) maintain your persistent knowledge graph, (c) generate aggregate operational metrics, and (d) investigate abuse or security incidents. This license terminates when you delete the associated content or your account.

We use ephemeral processing to generate outputs and store results in your per-user knowledge graph. See our Privacy Policy for how information is collected, used, retained, and deleted.

We do not use your queries or outputs to train machine-learning models, and we do not publish or share your queries or outputs except as necessary to deliver the Service (§4 sub-processors) or as required by law.

11. Intellectual Property

The Service, including its software, design, user interface, name, marks, and documentation, is owned by LLM Works LLC and its licensors and is protected by intellectual-property laws.

Third-party sources cited in xray outputs remain the property of their respective owners. You are responsible for complying with the terms of the underlying sources when acting on citation content (including copyright, quotation, and attribution requirements).

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. LLM WORKS LLC EXPRESSLY DISCLAIMS ALL WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

Research outputs may contain errors, omissions, or inaccuracies. Confidence signals and source citations are informational; you are responsible for verifying claims before relying on them. Machine-learning components are stochastic in nature and can produce unexpected outputs.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, LLM WORKS LLC'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

IN NO EVENT SHALL LLM WORKS LLC BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

14. Indemnification

You agree to indemnify, defend, and hold harmless LLM Works LLC and its officers, employees, and agents from and against any claims, damages, liabilities, and reasonable expenses (including attorneys' fees) arising from (a) your use of the Service in violation of these Terms, (b) content or queries you submit, or (c) your violation of applicable law or third-party rights.

15. Termination

You may terminate your account at any time by contacting support@llm-works.ai or through the Service's account settings when available. We may terminate or suspend access with or without notice for material breach of these Terms, abuse, or fraud.

On termination, unused free credits are forfeited. Purchased credits are non-refundable except as provided in §6. Your persistent knowledge graph is deleted within 30 days of termination unless a longer retention period is required by law.

16. Modifications to Terms

We may modify these Terms from time to time.

Material changes — including changes to fees, refund policy, dispute-resolution provisions (§17), acceptable use (§9), or the scope of data collection or retention — will be posted at this URL and communicated to registered account holders by email at least fourteen (14) days before taking effect. You may terminate your account before the effective date if you do not agree.

Non-material changes — including clarifications, typographical corrections, and updates to third-party provider lists — take effect on posting.

Continued use of the Service after the effective date of a modification constitutes acceptance of the modified Terms.

17. Governing Law and Dispute Resolution

Governing law. These Terms and any dispute arising out of or relating to the Service are governed by the laws of the State of Tennessee, without regard to conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Informal resolution. Before commencing formal proceedings, you and LLM Works LLC agree to attempt in good faith to resolve any dispute through informal negotiation for at least thirty (30) days following written notice of the dispute sent to support@llm-works.ai.

Binding arbitration. If informal resolution fails, any dispute arising out of or relating to these Terms or the Service (except as excluded below) shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration shall be conducted in Nashville, Tennessee, or by video/telephonic hearing at the parties' election. The arbitrator's decision is final and enforceable in any court of competent jurisdiction.

Class-action waiver. You and LLM Works LLC each agree to bring claims only in your or its individual capacity and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate the claims of multiple parties.

Jury-trial waiver. To the fullest extent permitted by law, you and LLM Works LLC each waive any right to a trial by jury in any proceeding arising out of or relating to these Terms or the Service.

Exceptions. Either party may seek injunctive or other equitable relief in the state or federal courts located in Tennessee to protect its intellectual-property rights or prevent unauthorized use of the Service. Small-claims actions within the jurisdictional limits of a court of competent jurisdiction may be brought in that court in lieu of arbitration.

Opt-out. You may opt out of the binding-arbitration and class-action-waiver provisions of this section by sending written notice to support@llm-works.ai within thirty (30) days of first accepting these Terms. Opting out does not affect the remainder of these Terms.

18. European Union / EEA / United Kingdom

Jurisdictional notice. xray is operated from the United States and is not specifically directed to persons in the European Union, the European Economic Area, or the United Kingdom. Use of the Service by persons in those jurisdictions is at the user's initiative and risk. We make no representation that the Service complies with the laws of any jurisdiction other than the United States.

Role under Regulation (EU) 2024/1689 (the "EU AI Act"). LLM Works LLC is a downstream provider of the xray research-agent system. xray is not a general-purpose AI model as defined in Article 3(63) of the AI Act; the underlying large-language-model inference is provided by third-party providers of general-purpose AI models (see Subprocessors), who bear the Title VIII obligations for those models.

Deployer status of the user. When you use xray in the course of your own professional activity, you act as a deployer under Article 3(4) of the AI Act and are responsible for the deployer obligations applicable to your downstream use, including any obligations arising from placing xray outputs into a high-risk context prohibited by Section 9 of these Terms.

Transparency. In accordance with Article 50(1) of the AI Act, xray is presented at the point of first interaction as an AI research-agent system. This UI-level disclosure, together with these Terms, satisfies the transparency obligation for our downstream system.

19. Miscellaneous

Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect.

No waiver. Failure to enforce any provision does not waive future enforcement.

Assignment. You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

Entire agreement. These Terms and the Privacy Policy constitute the entire agreement between you and LLM Works LLC concerning the Service and supersede prior agreements on the same subject.

20. Contact

General questions about these Terms: support@llm-works.ai Privacy-related requests: privacy@llm-works.ai

Legal notices to LLM Works LLC should be sent to:

Notices are deemed delivered on the date of receipt by email or three (3) business days after mailing, whichever is earlier.

These Terms cover xray specifically. Other services operated by LLM Works LLC are governed by their own terms.